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H3 Who’s Who: Meet Jessica Lynn

Jessica Lynn

As a 2005 graduate from Ball State University, Jessica obtained a B.S. degree in Exercise Science from the Honors College. Like many other H3 colleagues, Jessica started out her career here as a Program Intern. Since completing her internship, Jessica has held the positions of Assistant to the V.P., Fitness Director and now—Director of Program Development. Jessica believes that the sum of her experience has provided her with “priceless insight into the Guest experience, as well as the staff experience” across all departments.


Her role today involves creating, developing and designing new activities, discussion topics and specialty events. She is also responsible for facilitating numerous program activities such as Health Habit Reviews, fitness seminars and classes. And on top of all that, Jessica also oversees the Guest Services Department. “In a nutshell, my job is to improve the Guest and employee experience through sincere quality service, program activities and management interaction.”


Jessica finds that one of the most rewarding aspects of her job is being able to work with a group of such dedicated individuals. “From our housekeepers to dining room attendants to program staff to sales/marketing to administration, our team members truly care about the success of our Guests and enjoy working in such a positive environment.”


Another great feature about H3 that Jessica enjoys is H3’s flexibility and willingness to change. “It’s good, and we do a lot of it—it’s change that allows us to deliver a vibrant experience to our Guests day in and day out … and having been here since the start of our renovation process, I’ve been able to play a vital role in improving all aspects of our company—from our facility to our website to our team to our program—it’s been an amazing ride and I look forward to our future!”


When she’s not at H3, Jessica enjoys running (a couple annual ½ marathons), kayaking and most of all—playing with her beautiful baby daughter, Hala.


Connect with Jessica on the H3 Facebook Fan page here.

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